The availability of the customer and tech support that a cloud hosting company provides can tell you a lot about the services that they provide as well. In the event that you are allowed to use just emails or tickets, you have almost certainly come across some reseller not the website hosting supplier. When this is the case, you will probably have to wait for a couple of days in order to get a problem resolved since the reseller may not be checking their communication regularly or they may have to get in touch with the actual hosting company for further help. When the provider provides you with different means of communication with fast response time available at any time, they are most likely the top provider, not just a reseller. Which means that you'll benefit from well-timed assistance and top-notch support as they will have immediate access to the servers where your account will be created. No matter what the trouble - sales or technical, it's generally much better to be able to contact your hosting company directly via your preferred way of communication.

24/7 Customer Support in Semi-dedicated Hosting

All of the Linux semi-dedicated hosting that we provide come with 24/7 customer and tech support, so whatever the issue you experience, you'll be able to contact us and we'll give you a hand quickly. Our guaranteed reply time for every email message or support ticket that you open through your Hepsia hosting Control Panel is only one hour; typically the reply time rarely is more than 20 minutes. We also offer phone support with multiple local numbers internationally as well as a live chat, which means that you are able to get in touch with us and find additional details about our solutions even if you do not have an account yet. We're able to help you with nearly any question or a difficulty you have - payment methods, plan specs, e-mail setup, web hosting account settings, etc. If you employ our services, you won't ever have an issue where you have to wait for a few days to get an issue solved like you'll need to do with numerous other suppliers.

24/7 Customer Support in VPS Web Hosting

In case you get a virtual private server from us, you'll be able to use a couple of different methods of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales issues, you'll find a couple of local telephone numbers in the U.S.A., Great Britain and Australia plus a live chat service. When you're an active customer and you require assistance with a technical issue which requires longer time to analyze or resolve, you are able to open a ticket through your billing account or you'll be able to send an email message and we will take care of the issue and send you a reply within the hour. The answer time is guaranteed 24/7, which includes weekends and holidays, but for the vast majority of problems it takes a maximum of 30 minutes to receive assistance. The support service covers the VPS plus all of the pre-installed software it includes, so in case you need help with third-party applications, you will be able to check the additional Managed Services upgrade that we supply.

24/7 Customer Support in Dedicated Servers Hosting

All of the dedicated server plans that we provide include 24/7 support via numerous means of communication and with a 1-hour maximum answer time warranty. When you want to find out more about the packages or you have various billing or general questions, you can phone one of the local numbers that we have worldwide or you could use our live chat service and speak with a live agent. For solely technical difficulties which need the help of a tech support person or an administrator, you'll be able to open a ticket from your billing Control Panel or you can send an email message, since all these channels are more appropriate to monitor a certain matter. The answer time for them rarely is more than 30 mins, so you can forget about having to wait for an entire day in order to get support. The support service is available for all server-related matters, which includes the pre-installed software. When you need support for third-party applications, you may consider acquiring the Managed Services upgrade that we supply for all packages.